Frequent questions

Shipping and Delivery:

Where is your headquarters located?

Our headquarters is in Barcelona, Spain, Ronda del General Miter, 08017.

¿How much time does my order take to arrive?

Normally between 3 and 5 days. Please note processing time is 1-3 days. Then normal shipping usually takes 3-5 days. For more information see the shipping page.

Do you ship internationally?

Yes, we ship internationally. For detailed information on shipping costs and times, please contact us by email.

What happens if my order takes longer than usual?

If your order is delayed, please contact us. We will follow up and keep you informed.

Will all the items come together in my order?

Yes, items in the same order are shipped together, unless otherwise indicated.

Do I need to pay customs?

It is not necessary to pay customs for shipments within Spain. Customs fees may apply for international shipments. We recommend you check the customs regulations in your country.

 

Orders and Returns:

Can I cancel an order?

Yes, you can cancel your order before it is processed. Please contact us as soon as possible.

Can I change my order?

If you would like to make changes to your order, please contact our customer service team. We will be happy to help you whenever possible.

I have provided the wrong shipping address. What should I do?

Please contact our customer service team immediately to correct the address before shipping takes place.

Can I return my order?

Yes, we offer a return policy. Please see our "Return Policy" section for more details.

My order arrived damaged. What should I do?

We regret the situation. Please contact us and we will help you resolve any issues with your damaged order.

 

Security and Guarantee:

How do you guarantee the security of my personal information?

We value the security of your information. We use online security measures and will not share your data with third parties.

Does the jewelry have a guarantee?

Yes, our jewelry is backed by a warranty. Please see our "Warranty Policy" for detailed information.

How is the jewelry packaged?

Our jewelry is shipped carefully packaged in elegant boxes or bags, ensuring it arrives in perfect condition.

Products and Materials:

What are jewelry made of?

Our jewelry is made of high quality materials, such as Sterling Silver, White and Yellow Gold of different carats, Stainless Steel, Copper and Zircons.

Can my jewelry get wet?

Our stainless steel jewelry is waterproof and can be worn in everyday situations, but we recommend avoiding prolonged exposure to water to preserve its shine.

How can I care for my jewelry?

To keep your jewelry in optimal condition, we recommend avoiding contact with perfumes, creams and chemicals. Wipe them gently with a soft cloth and store them separately to avoid scratches.

 

Customer Support:

Can I track my order?

Yes, we offer order tracking option. You will receive a tracking number once your order is shipped.

I have questions about the status of my order. How can I obtain information?

If you have questions about the status of your order, please feel free to contact us and we will provide you with a real-time update.

 

We hope these frequently asked questions are useful to you. If you have any further questions or require additional information, please do not hesitate to contact our customer service team. We are here to help you.